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Hero Guides

How to claim a credit/debit card refund for your cancelled holiday

  If your package holiday* has been cancelled due to coronavirus, you’re entitled to a full cash refund. If you had to come home early, you’re entitled to a cash refund for the unused...

Should you cancel your summer holiday?

Updated April 5. If you’d already booked a summer holiday before the coronavirus turned all of our lives upside down, you’re probably wondering if it will still go ahead and even if it does,...

Travel company refusing you a cash refund? Check out your options

Many travel companies are refusing to return clients’ cash for holiday cancelled due to the coronavirus pandemic, trying to persuade them to re-book or accept credit notes or vouchers instead. I wrote earlier about...

Which? reveals ‘best and worst cruise lines’

Survey ranks cruises from top to bottom MSC Cruises has been rated the worst cruise line by passengers who complained about poor customer service, surly staff and mediocre food, according to a new survey...

Brexit: Advice for travellers after January 31

As Britain will leave the European Union on January 31, how will you be affected when travelling to the EU from February 1 onwards? Well, according to ABTA, nothing will change for the rest...

Where and when to see the Northern Lights

  Witnessing the Northern Lights – or Aurora Borealis – is a once-in-a-lifetime, bucket list experience that you’ll never forget, but where exactly should you go and in which month to stand the best...

Survival guide to Marrakech

How to survive Marrakech As the sun goes down, the tempo rises in Jemaa el Fna, traders pour into this vast square in the heart of the medina with carts laden with brass lamps...

Hero guide to …ski insurance

  I was prompted to write this article when a friend of my daughter’s knackered his knee playing rugby just a few weeks before his university ski trip. Not only was he gutted that...

What the guidebooks don’t tell you about Marrakech

  I still like to travel with a guidebook or two – old school, I know, but I don’t want to rely on online guides in case there’s no wifi, and anyway, I like...

What to buy in Marrakech

  Is it Marrakech or Marrakesh? Well, the former is French, the latter the common English spelling, but who cares because the real question is, what delights does this north African city have to...