Cruise charter company Floating Festivals has entered administration, leaving customers with future bookings potentially struggling to get refunds.
The company wasn’t ABTA or ATOL bonded, so while those who paid by credit or debit card are being advised to claim refunds from their cards, others might struggle to get their money back.
Floating Festivals had partnered with TV star Jane McDonald for her cancelled Sailaway with Jane McDonald Cruise, which had been due to take place last month on Royal Caribbean’s Anthem of the Seas prior to the coronavirus pandemic.
Jane revealed last week that the cruise, during which she was due to make special appearances, had been axed altogether. At the time she said: “I’m so sorry and upset about today’s awful announcement, which is that Floating Festivals have had to cancel all their cruises, including Sailaway With Jane McDonald.
“I’m devastated this has happened as I know you were all looking forward to it as much as I was. I know this is especially sad and frustrating because this year’s cruise had already been postponed because of Covid-19.
“Unfortunately it’s completely out of our control. This is as much information as they are able to give out just now.”
The company said it was forced to cancel its charters after failing to reach an agreement with Royal Caribbean. It has since announced it has gone into administration, with Richard Williamson and Christopher Brindle of Campbell Crossley & Davis appointed joint administrators.
A statement on the Floating Festivals website said: “On 20 August 2020 Floating Festivals Limited was placed into administration.
“Unfortunately, the company was not ABTA bonded. Customers who have paid for cruises by credit or debit card should contact their card provider in the first instance to enquire as to their eligibility for a refund.
“You will receive correspondence from the Administrators shortly. However, if you need to contact us you can email email@example.com or call 01253 349331 between 9am and 5pm. Please be aware that there may be a delay in answering calls.”