Inghams, Ski Total & Flexiski cancel holidays until end of February

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Inghams, Ski Total and Flexiski have cancelled all ski holidays until after 27 February.

The companies, all owned by Hotelplan, had already cancelled departures until mid-February but they announced further cancellations today due to the UK lockdown restrictions, which include a ban on travel.

Hotelplan CEO Joe Ponte said: “Again, we are extremely disappointed for all of our customers impacted by this news. We hope they will choose to join us on an alternative holiday at a later date, but of course we will provide them with a refund if they want one.

“It’s still not clear when we will able to travel from the UK to European ski destinations, and understandably many people are eager to get back on the slopes. Our customers can remain assured that we are continuing to closely monitor the situation and when it is safe to do so, we will be ready to deliver the ski holidays people want.”

 

My ski holiday is cancelled, can I get a refund?

Anyone whose ski package has been cancelled is entitled to a full refund, which should be paid within 14 days. However, some tour operators have been taking longer to refund due to the high volume of cancellations.

Some tour operators are offering Refund Credit Notes (RCN) as an alternative to cash refunds. You don’t have to accept a credit note, but you’ll be helping your tour operator if you do. RCNs issued up to 31 January are financially protected in the same way as your holiday booking, but you don’t need to accept one, you are entitled to your money back if you prefer.

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