Luxury tour operator Jacada Travel has gone into administration but part of the business has been transferred to safari operator Wilderness Safaris, which will take over 570 existing bookings.
A message on Jacada’s website says it will be calling clients over the next few weeks to discuss ‘the best options’ for their trips.
However, it admitted that it couldn’t guarantee that all existing bookings will operate as planned or that they will be exactly the same.
“The travel landscape has been upended and because Covid-19 closures may have also impacted certain suppliers and operators,” it said.
“We will do our utmost to maintain or reschedule your existing trip and in most instances, we believe we’ll be able to do just that.”
Jacada admitted that clients had been unable to get through to the company for the past few weeks as it had shut down its channels, but added: “With the support of Wilderness Safaris, the Jacada brand is now able to continue. In the coming weeks, the number one priority will be reaching out to each of the guests who have existing travel plans.”
However, it warned that rates might have changed and existing clients could be asked to pay more their trips. “We will work personally with you to ensure there are no surprises and that you’re comfortable with any revised quotes. We will not charge any rebooking fees,” it said.
The company said it will work with suppliers to try to arrange refunds for clients who no longer wish to travel, but it said this couldn’t be guaranteed as some suppliers request a non-refundable deposits. Nevertheless, if a trip has changed significantly, or the price has increased by 8% or more, clients have a legal right to a refund.