Scenic Luxury Cruises & Tours and Emerald Cruises have cancelled all departures until June 30, 2020.
However, instead of offering cash refunds, the two cruise lines are trying to encourage customers to re-book by offering them an additional 10% credit to put towards the cost of another cruise.
You can read about your rights and whether you’re entitled to a cash refund instead – and how to get one – by following link below, but, unlike many other travel companies, Scenic and Emerald do seem to have come up with a decent incentive to persuade you to re-book instead.
The 110% Future Cruise Credit can be used to book another cruise up to December 31, 2022 – and it can be transferred to another person. Alternatively, if not used to book a cruise by the end of December 2022, customers can claim a cash refund. If you think you’re likely to book a cruise before the end of 2022, this does seem like a good option (assuming Scenic and Emerald haven’t hiked their prices more than 10% that is), but if you want your money back now, check your rights to a cash refund.
Customers who’ve booked land tours will receive 100% Future Travel Credit for the cancelled bookings.
Scenic, Emerald and Evergreen Cruises & Tours have also introduced a flexible amendment policy for clients with trips booked from July 1 to December 31, 2020, allowing them to cancel up to 30 days before departure and receive Future Travel Credit to be used for another holiday. However, it is warning that third party fees might be applicable for any cancellations.