Thomas Cook collapse

Sadly Thomas Cook has collapsed. If you’re on holiday with Thomas Cook right now, or you’ve booked a trip for the future, you’ll no doubt be pretty pissed off – and also worried about how you’re going to get home and/or get your money back.

I’m not going to give any specific advice here because there’s already plenty of advice online. Your best bet, IMO, is to go to MoneySavingExpert where you’ll find a blow by blow account of what to do depending on whether you’re on holiday, you’ve booked a Thomas Cook package or a Thomas Cook flight, or if you’re yet to travel and you want to get a refund.

Rest assured that everyone on holiday with Thomas Cook can continue with their holidays and will be brought home at the end, and most of you won’t have to pay any more for your flights or accommodation. There might be some instances where you’ll have to pay again, but you should be able to reclaim this money when you get home.

For those who’ve booked packages and are yet to travel, you’ll be able to claim refunds from the company’s ATOL, managed by the CAA. It might take up to 60 days to get your money back, but you will receive a refund.

This isn’t the case for Thomas Cook flight only sales as they’re not ATOL protected, so check out the MoneySavingExpert advice for what to do. You might be able to claim from your credit card issuer if you paid on plastic, or from your bank if you paid by debit card, although the situation is a bit more complex.

You might also be able to claim refunds from your travel insurance, although this is unlikely.

If you’re wondering why Thomas Cook collapsed so spectacularly (clue: it’s not all down to Brexit), here’s a piece I wrote for travel industry website TravelMole. Maybe you could read it while you’re in the check-in queue on your way home from your last Thomas Cook holiday.


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