Tui has cancelled all beach holidays up to and including July 10 due to ongoing travel restrictions.
Customers who want to rebook will receive an additional 20% credit, or they can request a cash refund via the Tui website.
Tui says all customers should receive their refund credit within four weeks before their originally holiday departure date.
Annoyingly, you can’t request a cash refund until you’ve received the refund credit code, and some customers whose holidays were cancelled earlier in the year are still waiting for theirs.
You can rebook on the Manage My Booking page on Tui’s website before you receive your credit code, but only if you made your original booking online or on the Tui or First Choice App and then only if your flights were with Tui Airways and you didn’t add insurance, parking or an airport hotel to your booking. All other customers, including anyone who booked in a Tui store, will need to call 0203 451 2688 on weekdays between 9am and 5.30pm.
If calling Tui, you’ll need to be patient as many customers say it’s taking them hours – and several attempts – to get through to anyone. Also, note that you might end up paying more if you rebook on the phone because its reservations staff aren’t necessarily matching the prices on Tui’s website.
What about holidays later in the year?
If you’re due to travel with Tui before the end of August and your holiday has yet to be cancelled, you have the option to postpone your trip without incurring any amendment fees, as long as you make your mind up by the end of June. However, you will have to pay in difference in price and some customers who’ve tried to switch to next year say they’ve had to pay a lot more.
Tui has cancelled all Marella Cruises sailings up to 30 July.