UK-based Cruise & Maritime Voyages collapses, all bookings are cancelled

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UK cruise line Cruise & Maritime Voyages (CMV) has collapsed, leading to the cancellation of all future cruises.

The Essex-based company called in administrators Duff & Phelps on Monday afternoon after failing to secure a rescue package.

ABTA said the majority of bookings are financially protected. Customers who booked cruises without flights should be able to claim refunds from ABTA and those with flight-inclusive packages will be able to claim from the company’s ATOL.

Further details of how to make a claim are available from ABTA. Clients who can’t make a claim from either ABTA or ATOL should check their travel insurance to see if includes ‘supplier failure cover’ or make a claim on their credit card.

The cruise line, which had five ships sailing mainly from UK ports, blamed the impact of coronavirus for its collapse. It was forced to cancel 50,000 cruises from 13 March to 25 August due to the UK lockdown. Its business was damaged even further when the Foreign Office issued a warning to the public on 9 July not to take any cruise holiday.

“The travel, tourism and wider hospitality industry has been engulfed with a devastating and unprecedented global pandemic of seismic proportions impacting very hard on CMV’s once thriving cruise business, compounded by last week’s Foreign and Commonwealth Office advisory against cruise travel,” said administrator Paul Williams.

“Unfortunately, despite the collective very best efforts and being very close to securing the long-term finance needed, CMV was unable to conclude the funding within the timescales required which has led to the administration of the business.”

In a statement, CMV chief executive Christian Verhounig apologised to ‘valued passengers for the disappointment and further disruption to their cruising holiday plans’.

 

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i have a holiday to florida booked for 9 th nov 2020 but the way things are going it looks likely to be cancelled i have booked with pillinger world travel Ihave contacted them and they are saying their booking conditions and terms state they do not offer refunds only vouchers. Please can you advise if this is correct or if not what i can do ? thankyou

Hi Beverley, if they cancel your holiday you’re entitled to a cash refund within 14 days, assuming you booked a package. If they refuse, the fastest and easiest way to secure a refund is usually to make a claim on your credit or debit card if that’s how you booked.

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