What to do if your Jet2 flight or package has been cancelled

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Jet2 and Jet2holidays announced this week that it won’t resume flights and holidays before July 1 at the earliest.

It had previously cancelled all trips up till June 17.

A company spokesperson said: “In view of the ongoing travel restrictions caused by the Covid-19 pandemic, we have taken the decision to recommence our flights and holidays programme on July 1.

“The health and safety of our customers and colleagues is our absolute priority, and we are continuing to monitor the situation very closely.”

The company is contacting all customers in order of their departure date, and asked people to be patient while waiting to hear from them. Unlike many travel companies, Jet2 has been praised for its customer service during the coronavirus crisis.

If your package holiday is cancelled you’re entitled to a full refund. Alternatively, Jet2 is offering the following options:

  • If your holiday is no longer going ahead due to the coronavirus (COVID-19) outbreak, you can amend your booking without paying an admin fee. Plus, if you amend your booking to a new holiday departing before 31 March 2021, you’ll get up to £100 off.
  • If you amend your booking to a new holiday departing after 1 April 2021, you’ll get up to £60 off if you book before before midnight on 14 June.
  • Jet2 is also offering refund credit notes to be used to rebook at a later date, but this article explains why this is a risky option.

If you choose to rebook your holiday, you’ll have to pay any difference in price – and some (but not all) operators have bumped up the cost of packages for later in the year, so if you can’t find anything affordable you can go for the refund instead.

Before your rebook, make sure you can still get travel insurance with medical cover for coronavirus. If you have an annual policy, this should still provide cover if your original booking was made before March 16, but you’ll need to check the T&Cs as some insurers are removing coronavirus cover from existing policies.

 

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